Shipping Policy – Effective January 4, 2025

At NariFreezeGear, we strive to deliver your laptop purchases as quickly, safely, and efficiently as possible. Our shipping policy is designed to provide you with transparency regarding the shipping process, available methods, costs, and expected delivery times. Whether you’re buying the latest laptop or accessories, we want your order to reach you without hassle.

1. Shipping Locations
We currently offer shipping throughout the United States, including Alaska, Hawaii, and U.S. territories. At this time, we do not offer international shipping. We aim to provide fast and reliable shipping options to meet the diverse needs of our customers in every state.

2. Order Processing Time
Orders placed on https://narifreezegear.com will be processed within 1-2 business days, excluding weekends and holidays. Business days are defined as Monday through Friday, 9:00 AM to 5:00 PM Eastern Standard Time (EST). Orders placed after 3:00 PM EST or on weekends will be processed on the following business day. We will send you a confirmation email once your order has been processed, along with tracking information once the shipment is dispatched.

3. Shipping Methods and Delivery Times
NariFreezeGear offers several shipping options to ensure that you receive your order in the most convenient timeframe possible. Available methods include:

  • Standard Shipping: Delivery in 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Next-Day Delivery: For urgent orders, we offer next-day delivery on orders placed before 12:00 PM EST. Orders placed after 12:00 PM EST may arrive in 1-2 business days.

Please note that the above timeframes are estimates and may vary based on factors like weather conditions, carrier delays, or high-volume shipping periods. Once your order is shipped, you will receive an email with a tracking number so you can track your order’s progress online.

4. Shipping Costs
Shipping fees are calculated based on your order’s weight, size, and the shipping method chosen. The exact cost of shipping will be displayed during checkout, and you will be able to review and approve the total before finalizing your purchase. From time to time, we offer promotions with free shipping, so be sure to check for any special offers on the website.

5. Delivery Issues and Delays
If your order experiences delays, is lost, or if there are any other shipping-related issues, please contact our customer service team immediately at info@narifreezegear.com or call us at (412) 823-7028. Our team will assist you in resolving the issue as quickly as possible and may work directly with the shipping carrier to resolve any delivery-related problems.

6. P.O. Box and APO/FPO Shipping
We do not currently ship to P.O. Boxes, APO, or FPO addresses. To ensure proper delivery, please provide a physical street address at checkout.

7. Signature Requirement
For certain high-value orders, we may require a signature upon delivery to ensure that the package reaches the intended recipient safely. If you are unavailable to sign for the package, the carrier may leave a notice with instructions on how to reschedule the delivery or pick up the package from a local carrier facility.

8. Damaged or Defective Items
In the unlikely event that your order arrives damaged or contains defective items, please contact us immediately. We will work with you to arrange a return or replacement at no additional cost. We may request that you send photos of the damaged or defective product(s) to facilitate the claims process.

9. Address Accuracy
To avoid shipping delays, please ensure that the shipping address provided at checkout is complete and accurate. NariFreezeGear is not responsible for any delays or errors caused by incorrect or incomplete shipping information. If you notice an error in your shipping details after placing the order, please contact us immediately so we can make the necessary adjustments before shipping.

10. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to follow the status of your shipment through the carrier’s website. If you encounter any issues with tracking your order or if the tracking information is unclear, feel free to contact our customer service team for assistance.

Customer Support
If you have any questions or concerns regarding shipping, please contact our customer service team:

  • Phone: (412) 823-7028
  • Email: info@narifreezegear.com We are available Monday through Friday, from 9:00 AM to 5:00 PM EST. Our team is happy to assist you with any inquiries related to shipping, delivery times, or any other aspects of your order.

Thank you for choosing NariFreezeGear for your laptop purchase. We are dedicated to providing you with a smooth and reliable shopping experience, from your order’s placement to delivery.